Experienced Global Health Care Service Operations Leader/Consultant for Start-up and Mature Businesses
Robert C. Lerow
Telephone: 941-228-9877
Email: bob.lerow@gmail.com
Summary of Experience
Experienced and accomplished global health care operations leader and independent health care consultant. Leader of global, multi-sited (offices on four continents) health care payer businesses for two Fortune 20 companies. Utilized industry knowledge and a deep set of relationships and experiences to build and run a successful independent consulting practice for more than 10 years.
As a leader, directed multi-cultural business and operations teams with a time-tested record of achieving concierge level of service results while exceeding financial performance targets.
As a consultant, achieved excellent outcomes whether working with start-ups, business turnarounds or mature healthcare businesses. Significant expertise with integrating acquired businesses and solving for the numerous business and operational nuances associated with global healthcare services and delivery. Deep set of consulting skills as an individual contributor and able to move seamlessly between strategic and tactical solutioning.
Areas of Expertise
• Service Operations – Start-up and Turnaround
• Service and Operating Model Strategy
• Global Outsourcing and Insourcing
• Integration and Downsizing
• Process Improvement
• Project Management
• Contact Center Solutions and Integration
• Vendor and Business Alliance Relationships
• Contract Negotiations
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